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Questions:
1.
2. What is the basic consideration when purchasing on wholesale? Who can purchase TM Wholesale’s products and services?
3. Is there a minimum purchase requirement?
4. What are the products and services offered by TM Wholesale?
5. How soon can TM Wholesale provide the service to me?
6.
7.
8.
9. Product specific FAQ
10. How do I sign up as a member?
11.
12. Where do I check on the status of my purchase?
13. Where can I check on ADSL service availability?
14. Glossary of items:
ASP
NSP
NFP
15. What is dedicated and managed circuit?
16. Who should subscribe to the bandwidth services?
17. What are the differences between ADSL and SDSL?
18.
19. What are the differences between xDSL technology and ISDN?
20. What are the differences between xDSL and Leased Line?


Answer:
1.
Purchase is based on duration and quantum. The more services purchased and for a longer term, the lower is the price.
2.
Only 3 types of MCMC licensed holder – Network Facility Provider (NFP), Network Service Provider (NSP) and Application Service Provider (ASP) are entitled to purchase at wholesale rate.
3.
Generally ‘No’. Although there is a minimum purchase required for selected products. Refer to specific products.
4.
TM Wholesale sells network components. For now, we are focusing on bandwidth and VOIP services. We will gradually increase the number of services.
5. Depending on the service. Refer to specific product delivery.
6.
You can pose your inquiries through this website (inquiry) and an appropriate account manager will be in touch.
7. TM’s basic business terms are as stated in TM’s Access Reference Document. Any deviation to this is subject to negotiation between the parties concern.
8.
Post in your inquiries through this site and a Sales personnel will be in touch with you or contact our Customer Service Center at 1-800-88-1090 for further assistance.
9. Bandwidth services
VOIP
10.
You must first be TM Wholesale’s customer in order to venture into members’ only area. Once a customer, you will be assigned to a log in ID and password, which you will change it by online later. This access will allow you to check on your billing status, order purchasing status, network health and other pertinent information.
11. Not necessarily.
12. Please call our Service Centre or the designated AE for the information required.
13. Please call our Service Centre or the designated AE for the information required.
14. Glossary of items:
ASP - Applications Service Provider
NSP - Network Service Provider
NFP - Network Facility Provider
15.
Dedicated means that the circuit is solely used by or dedicated to a customer and not shared by others. Managed means that the connectivity and performance or quality of a circuit is automated in order to provide very high service availability.
16.
All sectors of industries that require high bandwidth or high data transmission speed to handle high volume of data transfer can subscribe to TM Wholesale bandwidth services.
17.
ADSL stands for Asymmetrical Digital Subscriber Line. It allows you to simultaneously access the net and use the phone or fax (at the same time). SDSL stands for Symmetrical Digital Subscriber Line. The difference between ADSL and SDSL is; ADSL has a different upstream and downstream data transfer rate (upstream higher than the downstream) whereas SDSL offers the customer a symmetric upstream and downstream bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer 1.5Mbps downstream speed as well as 1.5Mbps upstream speed). Technically, SDSL also does not allow voice/fasx (PSTN) over the same copper.
18.
xDSL does not dial to public switch telephone exchange, it connects the customer direct to the Internet. It is fixed to the telephone number which you provided when you apply for the service. In contrast, dial-up modem can be used at any premises to log on the net.
19.
ISDN allows you to have many different digital features, such as PABX and digital fax. ISDN requires you to have a special telephone line (i.e you have to do a new wiring) while xDSL does not (it uses the existing copper line at your premise). ISDN is a dial-up service while xDSL is always-on connection. Also there are wide ranges of bandwidth available for xDSL (ranging from 384kbps to 2Mbps) compared to ISDN which only have limited range of bandwidth.
20.
Leased line let users connect from point to point without sharing the channel with other Internet users and also without restrictions to the distance. Thus leased line offers a better security with the service typically ranging from 64kbps to 2Mbps. Leased line is very expensive compared to xDSL. However, xDSL is easier to install at the customer premises. xDSL is categorised as best effort service while leased line is premier or guaranteed bandwidth service.