| Answer: |
| 1. |
Purchase
is based on duration and quantum. The more services
purchased and for a longer term, the lower is
the price.
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| 2. |
Only
3 types of MCMC licensed holder – Network
Facility Provider (NFP), Network Service Provider
(NSP) and Application Service Provider (ASP) are
entitled to purchase at wholesale rate.
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| 3. |
Generally
‘No’. Although there is a minimum
purchase required for selected products. Refer
to specific products.
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| 4. |
TM
Wholesale sells network components. For now, we
are focusing on bandwidth and VOIP services. We
will gradually increase the number of services.
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| 5. |
Depending
on the service. Refer to specific product delivery. |
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| 6. |
You
can pose your inquiries through this website (inquiry)
and an appropriate account manager will be in
touch.
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| 7. |
TM’s
basic business terms are as stated in TM’s
Access Reference Document. Any deviation to this
is subject to negotiation between the parties concern. |
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| 8. |
Post
in your inquiries through this site and a Sales
personnel will be in touch with you or contact
our Customer Service Center at 1-800-88-1090 for
further assistance.
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| 9. |
Bandwidth
services
VOIP |
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| 10. |
You
must first be TM Wholesale’s customer in
order to venture into members’ only area.
Once a customer, you will be assigned to a log
in ID and password, which you will change it by
online later. This access will allow you to check
on your billing status, order purchasing status,
network health and other pertinent information.
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| 11. |
Not necessarily. |
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| 12. |
Please call
our Service Centre or the designated AE for the
information required. |
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| 13. |
Please call
our Service Centre or the designated AE for the
information required. |
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| 14. |
Glossary
of items: •
ASP - Applications Service Provider •
NSP - Network Service Provider •
NFP - Network Facility Provider |
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| 15. |
Dedicated
means that the circuit is solely used by or dedicated
to a customer and not shared by others. Managed
means that the connectivity and performance or
quality of a circuit is automated in order to
provide very high service availability.
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| 16. |
All
sectors of industries that require high bandwidth
or high data transmission speed to handle high
volume of data transfer can subscribe to TM Wholesale
bandwidth services.
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| 17. |
ADSL
stands for Asymmetrical Digital Subscriber Line.
It allows you to simultaneously access the net
and use the phone or fax (at the same time). SDSL
stands for Symmetrical Digital Subscriber Line.
The difference between ADSL and SDSL is; ADSL
has a different upstream and downstream data transfer
rate (upstream higher than the downstream) whereas
SDSL offers the customer a symmetric upstream
and downstream bandwidth to the customer (eg.
1.5Mbps SDSL package offers the customer 1.5Mbps
downstream speed as well as 1.5Mbps upstream speed).
Technically, SDSL also does not allow voice/fasx
(PSTN) over the same copper.
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| 18. |
xDSL
does not dial to public switch telephone exchange,
it connects the customer direct to the Internet.
It is fixed to the telephone number which you
provided when you apply for the service. In contrast,
dial-up modem can be used at any premises to log
on the net.
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| 19. |
ISDN
allows you to have many different digital features,
such as PABX and digital fax. ISDN requires you
to have a special telephone line (i.e you have
to do a new wiring) while xDSL does not (it uses
the existing copper line at your premise). ISDN
is a dial-up service while xDSL is always-on connection.
Also there are wide ranges of bandwidth available
for xDSL (ranging from 384kbps to 2Mbps) compared
to ISDN which only have limited range of bandwidth.
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| 20. |
Leased
line let users connect from point to point without
sharing the channel with other Internet users
and also without restrictions to the distance.
Thus leased line offers a better security with
the service typically ranging from 64kbps to 2Mbps.
Leased line is very expensive compared to xDSL.
However, xDSL is easier to install at the customer
premises. xDSL is categorised as best effort service
while leased line is premier or guaranteed bandwidth
service.
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