VISION
To be the supplier of choice within
the Asia Pacific region and selected global markets
in delivering high volume voice, data and IP products
MISSION
Delivering quality products and services
Achieving best practice standards of customer satisfaction
Realising cost leadership
CORE VALUES
Total Commitment to Customers
Uncompromising Integrity
Respect and Care
ABOUT TM WHOLESALE
As an integral part
of TM, TM Wholesale is dedicated to serve the telecommunications
wholesale industry.
Leveraging the vast coverage of our sophisticated networks
and our regional representative offices, TM Wholesale
is focused on communications infrastructure solutions
that are designed to fulfill your business needs.
At TM Wholesale we specialize in providing best-in-class
infrastructure and telecommunication networks for voice,
data and bandwidth – products that can be adapted
to your unique operational requirements and to optimise
return on your investment.
In addition to nationwide specialist support, TM Wholesale
comes with almost six decades of pioneering experience
in the Malaysian telecommunication sector. This established
heritage stands for reliability and the proven performance
of our range of products and services.
To ensure that you will always get the best solutions
from us, TM Wholesale is committed to continually improving
our product portfolio through the deployment of cutting-edge
technology. Our commitment in this area is geared towards
achieving a world-class standard in terms of technological
superiority and higher value customer service.
OUR SUPPORT
TM Wholesale is a competent
partner, capable of managing the complex global and
domestic wholesale services that is built on the framework
of the enhanced Telecommunications Operations Map (eTOM)
Model.
A 24/7 Customer Service Centre manned
by experienced service engineers and technicians is
available for your dedicated service as and when you
need it.
TM Wholesale has also established
a network of regional offices in New York, London, Hong
Kong and Singapore, with many more to come.
This is our commitment to you and
to the continued service for the growing list of our
global clientele.
| OUR CHARTER |
| Charter 1 : |
Single Point of Contact
For Enquiries and Complaints |
| |
| Charter 2 : |
Delivery Of Service As Per Agreed Timeline |
| Charter 3 : |
One Time Resolution On Fault Reporting |
| Charter 4 : |
Restoration Of Service As Per Agreed Timeline |
| Charter 5 : |
Proactively Reduce Fault Rate |
| Charter 6 : |
Timely Payment Updates and Contra Fulfilment |
| Charter 7 : |
Timely Response to Customer Complaint |
| Charter 8 : |
Continuous
Improvement Through State-Of-The Art Technology |
| |
|
|
 |
 |
Kuala Lumpur 22 March 2006 - TM Wholesale organized a technology update hi-tea session with its' customers at The Impiana KLCC Hotel. Nearly 180 customers and TM Wholesale personnel attended the function. The customer market segment comprised of Network Service Providers (NSP), Network Facilities Providers (NFP), Application Service Providers (ASP) as well as global partners. The event was officiated by YBhg. Dato' Baharum Salleh, Chief Operating Officer of TM Wholesale..
| |
Egypt, 10 December 2005 - Telekom Malaysia Berhad (TM) today signed a partnership agreement with Raya, a leading telecom and IT company in the Middle East with headquartered in Egypt, to establish an Internet Protocol (IP) network infrastructure in Egypt. The agreement sees the establishment of international Virtual Private Network (VPN) using Multi Protocol Label Switching (MPLS), the latest telecommunication technology set up in Egypt..
| |
|
 |
|
